What happens when you forget to pay bill?
Here is my own personal experience, which just happened at 1:55 PM, May 25th 2007.
I am supposed to pay the Electricity bill for the month of March 2007, which I didn’t pay due to this reason below
My wife usually keeps the electricity bill book, in the showcase so that I don’t forget to pay the bill. To my luck while cleaning up the place she kept the Electricity document inside the cupboard (alamari), thinking I have payed the bill.
So our poor Government servant, reached my residence in this hot sun and complained that he is about to pull the main fuse carrier as I have not paid the bill in due time. Kindly note: All this happened at 1:55PM
My wife called me up and she called upon him to attend the call, I asked him What do I need to do immediately to avoid pulling the Main fuse carrier. He said I have to pay the amount at the office by 2:30 PM, if not by 2:30 PM he would pull the plug.
What on earth do the electricity board doing customer service?
I am happy that this Government servant had come down to my place informed me that he would pull the Main fuse carrier, at the same time don’t you think there can be genuine cases where people would have really forgot about paying their bills and should there be some grace time of atleast a day.
On top of that, My situation is – my residence at villivakkam and my office at velachery and at 1:45 PM, I being at office. How can I ever dream of coming down to pay the electricity bill before 2:30PM. I had to request my wife to pay the Electricity bill. (Imagine with no electricity in this hot summer) Oops!!!
High Drama at the Electricity bill counter: When my wife reached to pay the bill, she just got humiliated by the employees referring “April month bill ipa tha pay pana varaga” Well I am sure I will have good time when I reach home. She just started to blast me over the phone, saying “see I had to hear, all these lame comments”
There are/can be genuine cases which can happen, A friend of mine just said to me that, he had been on long leave and returned back to find the Fuse pulled out.
- What if both the family members working?
- What if no family member available during the day time
Closing notes: Why can’t they think of providing better customer service. Can’t they extend atleast one day grace period. In the private sector we say “Customer is the King”. When will we make the change the Government rules and Government people’s mind.
There is a saying
“If you need to remember your Wife’s birthday, you have to forget it once.”
Technorati Tags: government, electricity board, customer service, customer is the king, customer, bill, chennai, India, EB, electricity, fuse
